Frequently Asked Questions

Frequently Asked Questions

When will my order arrive?

Most orders are processed within 2–4 business days, followed by an estimated 7–15 business days in transit.

Will I receive tracking?

Yes. Tracking details are emailed after shipment. Please allow 2–5 business days for the carrier to display the first update.

Can I change or cancel my order?

Contact us as soon as possible. We will try to help, but changes or cancellations are not guaranteed after fulfillment begins.

Why might my order arrive in more than one package?

Items may be shipped separately depending on availability and fulfillment location.

What if an item arrives damaged or incorrect?

Contact us promptly with your order number and clear photos of the item and packaging so we can review the issue.

What is your return policy?

Please review our Refund Policy for eligibility, time limits, and instructions.

How can I contact you?

Use our Contact page and include your order number when asking about an existing purchase.