Refund policy

RETURNS
We accept return requests made within 30 days of delivery for products that are unopened, unused, and in their original packaging. To request a return, email glowvibebeauty21@gmail.com with your order number and reason for the return. Returns must be approved before being mailed.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and clear photographs of the item and packaging. After reviewing the request, we will arrange an appropriate replacement or refund.

NON-RETURNABLE ITEMS
For hygiene and safety reasons, opened or used cosmetics, applicators, eyelashes, and personal-care tools cannot be returned unless they arrived damaged, defective, or incorrect. Gift cards and items marked final sale are also non-returnable.

RETURN SHIPPING
Customers are responsible for return shipping costs on approved change-of-mind returns. If an item arrived damaged, defective, or incorrect, GlowVibeBeauty will cover the approved resolution.

REFUNDS
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5–10 business days after approval for the refund to appear. Processing times may vary depending on the bank or card issuer. Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.